Terms & Conditions

Online Terms & Conditions of FurnitureBook.co.uk

By using or accessing our website and/or placing any order(s), you agree to be legally bound by these terms and conditions. If you do not wish to be bound by these terms and conditions then you may not use or access our website or place orders.

These terms relate to sales over the Internet and over the phone with FurnitureBook.co.uk.

The contract made by you on-line with us incorporates these terms and conditions, which shall prevail over any and all terms and conditions, proposed by you.

You should not proceed with your purchase until you have read and agreed to these terms and conditions.

Product Specifications

We and our suppliers have a policy of continuous product development and reserve the right to amend the specifications of any goods or products without prior notice in relation to future sales. This includes adjustments to sizes or ornamental detailing on individual items purchased. Please email or call ahead to check exact sizes or potential ornamental changes as on occasions minor adjustments may have been made by our supplier.

Products supplied may differ as a consequence from those on display or advertised. Unless agreed with you, the products supplied will be of equivalent value, functionality and appearance.

Most of our furniture is made from quality natural wood and accordingly appearances may vary. Some woods will mellow with age and exposure to sunlight. When you are purchasing our furniture you are buying handmade furniture where varying degrees of distressing is generally applied. This is very much intended and makes each piece totally individual as desired by the craftsmen. We sell only genuine rustic designs with varying degrees of distressing from piece to piece; this may involve wood splits, wood filling, knots, purpose distress/scratch marks, antiquing etc etc. Certain degrees of filler will be used on oak furniture this is common and very much part of the manufacturing process. Please note that our Indian items are usually of a very rustic nature and a heavy distressing is usually applied, this may appear as a dulling or rubbing effect to the waxed finish, knotty and grainy woods are used, this is as intended by the supplier.

Leather products are made from quality natural leather and accordingly they may not be uniform in colour or texture. Only the finest hides are selected but they will show natural marks and scars on the hide.

The majority of our products are sold fully assembled, however on occasions certain pieces will need minimal assembly, this has been deemed fit to protect the item in carriage.

We endeavour to display as accurately as possible the colours of our products that appear on the website. However we cannot guarantee the complete accuracy of the pictures or photographs that are shown. Many conditions such as monitor settings and batching can affect the colouring of items in a picture.

We will not accept any liability for any extra costs incurred by you as a result of incorrect or incomplete measurements or information supplied by you, or minor alterations made by the supplier. Please email ahead if a small change in size may deem the item unusable.

Measurements

We will not accept any liability for any extra costs incurred by you as a result of incorrect or incomplete measurements or information supplied by you, or minor alterations made by the supplier. Please email ahead if a small change in size may deem the item unusable.

All dimensions specified by us are approximate.

Prices

All prices include VAT, where appropriate, at the prevailing rate and are subject to any promotional offer or discount.

Goods are delivered on weekdays directly to your home address. If you live within the UK mainland, the delivery will be free of charge for orders over £300, however any cost of return of non faulty items will be with the customer at £50 per item. We will use 2 methods of carriage which we will determine on purchase. On larger or multiple items you will receive a call from our carriers to book a convenient delivery date that suits the carriers pre allocated delivery route. However for smaller items a parcel carrier may be used, the carriers will not call you if this method is chosen, however a day will be arranged with you in advance. If a delivery is unable to take place on a pre-arranged day a re-delivery charge will be charged.

The prices displayed on the website are for on-line purchases and promotions only and are not transferable to sales through any other means.

The prices displayed on the website in relation to any on-line promotion are valid strictly until midnight on the day on which the promotion expires, as determined by us.

We will not be bound to honour any prices, where we have indicated to you subsequently that the prices displayed have been displayed in error. In these cases a refund will be offered.

The higher price charged, our "was price", refers to the price charged in store at DS Furniture or Happy Home Furnishers.

Payment

You must pay by credit, charge or debit card at the time of order. The price of any product is the price in force at the date and time of your order. You undertake that all details you provide to us for the purpose of purchasing products which may be offered by us on our website will be correct; that the credit charge or debit card which you use is your own and that there are sufficient funds or credit facilities to cover the cost of any products. We reserve the right to obtain validation of your credit charge or debit card details before accepting your order.

Payment will be taken in full at the time of the order.

The contract shall not have been concluded until we have completed all of the following steps: we have received your valid credit card charge or debit card payment details, we have accepted your on-line order and sent you confirmation of receipt of your order by return e-mail to the address you have given us during the registration procedure and on ordering and then we dispatched the goods to you.

We are entitled to refuse any order placed by you.

Returns, Refunds and Your Right to Cancel

Our Refund and Returns Policy Details

You have the right to cancel your order within 14 working days from delivery. You must notify us by email within 14 working days from delivery with your intention to return the item. After notification we will issue you a returns number to quote on the paperwork when returning the goods.

If you wish to return the goods within the 14 days, please take reasonable care of the items and ensure they are retained in the original packaging

Please return goods in the same condition as received. We request that if you or the carriers open the box to examine the product please do so without damaging the box and packaging or damaging the product in any way. Please re-package as received in order for us to re-sell the item as brand new. If the carriers unwrap an item please ensure the packaging remains with the customer. Please do not allow carriers or any other party to destroy any packaging as we request the item to be returned with original packaging

Please take into account before purchasing our furniture that once items are dispatched from our warehouses the costs involved with return will be with the customer, therefore it is essential if canceling an order to let us know immediately to avoid unwanted items being dispatched.

Please note that non stock items that we have to special order will carry a minimum 50% cancellation charge, this includes circumstances where items of furniture will not fit into your property, please check your measurements before ordering.

Returns and Refunds Enquiries:

Please note if any items are damaged or faulty please always call us on 01269 831123 or email.

We can arrange collection and return of the items at a cost depending on item size and weight.

Please do not return items without prior authorisation. The returns authorisation is valid for up to 14 days only from delivery.

Goods sent back without prior returns authorisation will be returned back to you and the cost of delivery charged to your account.

Refunds:

Full refund of the cost of the goods is wholly conditional upon the above conditions being met and the refund authorised only after a full inspection of the goods by our Returns department to check for completeness and correct product return.

For goods received back complete as NEW and unused including all accessories; you will be refunded the full invoice amount less cost of return.

Please note on rare occasions due to extreme climate changes in shipping you may find slight swelling on doors or drawers thus making them stiff to open, it is important not to return or refuse the item if this is case. Usually this will rectify itself in a matter of 7 days once the timbers adjust to their new enviroment and heating conditions, you may also find that simply swapping the drawers will remedy this. However on rare occasions the timber movement may not settle and you may need to sand or shave a small amount from a drawer or door, if so please shave from the bottom of the drawer front or from the side of the door as this will not be noticeable with regards to the look of the furniture. A simple touch of danish oil will then protect any adjustments made. Currently less than half of one percent ( 0.50% ) of our furniture is affected by timber movement ,however please could we ask you to bear in mind that you are purchasing natural timber products where slight timber movement in shipping is a slim possibilty. Therefore stiff drawers or doors will not be deemed as faulty or defective.This means you are purchasing our furniture on the understanding that any necessary simple adjustments would be need to be undertaken by the customer at the customers expense. If you do not wish to undertake any adjustments needed and wish to return the item we will of course offer a refund under our full 14 day moneyback offer.

Please take care to research all the above points further with your local specialist as to avoid any disputes after purchase.

If you are unable, for whatever reason, to facilitate collection of your goods on the confirmed date arranged, you must inform the carriers at least one working day in advance so that another date can be booked. If, through no fault of their own, our carriers cannot gain access on the date agreed, an aborted collection fee of £35 will be charged.

After this 14 day period has expired we will be unable to accept returns of any items purchased unless faulty.

Subject to your statutory rights, products made or altered specifically for you, may not be returned nor will we provide any refund, unless they are defective or have been accidentally damaged by us in the course of delivery.

If we deliver incorrect or damaged goods, or in the event that you discover any defect in the goods for which you require compensation or other remedy, you must report the defect within 14 days of the date you receive them, or as soon as possible thereafter by emailing us. Please keep the products purchased in a saleable condition and retain the original packaging in the condition it was provided. Should it be deemed impractical to offer a replacement, redelivery or re-selection of any damaged or faulty items we reserve the right to offer an allowance against a repair, or alternatively a refund for your purchase. Any non faulty items returned will always be returned at the expense of the customer.

We will not be liable for any damage or loss resulting from repairs attempted by you or third parties.v

Guarantees and Claims under Guarantee

The provisions of this clause 8 and clause 9 below, apply in addition to your statutory consumer rights in relation to faulty or misdescribed products. These rights are not affected by the guarantee.

We guarantee all products against faulty workmanship and/or faulty materials for a minimum period of 12 months from the actual date of delivery.

These guarantees do not cover fair wear and tear and natural characteristics of wooden products including movement in wooden products; neglect; abuse or misuse of your goods in failing to follow correct care procedures* including the oiling and waxing of furniture; loss or damage due to fire, smoke, water, lightning, sunlight, weather, rusting, corrosion, theft or explosion; accidental damage or loss or damage caused by a third party.

On rare occasions due to extreme climate changes in shipping you may find slight swelling on doors or drawers thus making them stiff to open, it is important not to return or refuse the item if this is case. Usually this problem will rectify itself in a matter of days once the timbers adjust to their new environment, alternatively you may find simply swapping drawers will remedy this. On rare occasions the movement may not settle and you may need to sand or shave a small amount from a drawer or door, please shave from the bottom of the drawer front or the side of a door as this will not be noticeable with regards to the look of the furniture. A simple touch of danish oil will then protect the adjustment made. Please could we ask you to bear in mind that you are purchasing these natural products with slight timber movements a rare possibility. Therefore stiff drawers or doors will not be deemed as defective or faulty and any necessary simple adjustments needed would be need to be undertaken by the customer. If you wish not to undertake any adjustments needed we will of course offer a refund under the terms of our 14 day money back offer.

We will arrange to repair or replace a defective or incorrect item free of charge. Should a replacement no longer be available or circumstances determined by the seller make a replacement impractical, it may be replaced with a part that most closely matches it. Alternatively at the discretion of the seller an allowance may be made for customers to arrange a local repair.

We will not be liable for any direct or indirect loss of profits or other financial loss or damage arising out of defective, damaged or wrongly delivered products over and above the value of the goods themselves. This does not affect your statutory rights.

Site Content and Disclaimers

Every effort is made to ensure the complete accuracy of our website, however some prices/details contained on the website may change from time to time and it is possible that errors will occur. We will use our best endeavours to rectify any errors, as swiftly as possible but we cannot be responsible for any losses incurred.

To the maximum extent permissible by law, we exclude all warranties, express or implied as to the accuracy of the information contained in any of the materials on this website. We cannot accept liability for any particular material on the website or as a result of any use of or reliance placed upon the information contained on this website.

This site is owned and operated by Cloham Ltd , whose registered number is 861996 Vat number registration number 121 9902 81

Any material downloaded or otherwise obtained through the use of this website is done at your own discretion and risk and that you will be solely responsible for any damage to your own computer system or loss of data that results from the download of any such material.

Data Protection

Cloham Limited is a registered Data Controller in accordance with the Data Protection Act 1998 ("The Act").

We process your personal data in accordance with the Act.

Applicable Law

We control and operate the web site from our offices within Wales. Accordingly the laws of England and Wales govern claims relating to, including the use of, this web site and the materials contained therein. If you choose to access our web site from outside England and Wales you do so on your own initiative and you hereby agree that in the event of a dispute between ourselves and you the laws of England a and Wales will apply at all times.